One inbox for WhatsApp, Instagram, Telegram, web chat and marketplace chats, with a bot that answers, takes orders and hands over to your team.
Free plan available · 14-day free trial · No setup fee · Pay by QRIS or virtual account
Melichat connects to
Melichat is a shared inbox and sales bot from Almeli Labs for online sellers and support teams in Indonesia. It brings WhatsApp Business, Instagram, Messenger, Telegram, website chat and Shopee, TikTok Shop, Tokopedia and Lazada seller chats into one place, answers with menus or AI, checks shipping costs, creates orders with payment links, and hands the chat to your team when a person is needed.
Connect the channels you already sell on. Each chat shows where it came from, who is handling it, and the buyer's orders.
Screenshots from the app, filled with sample data.
The bot answers, writes down what the buyer needs, and passes the chat to your team when a person is needed. Your admin picks it up with the whole thread in view.
The buyer picks a payment method under the order summary. The bot sends the QRIS with the total and the time it expires, plus a payment link for those who cannot scan.
Wholesale requests and repeat orders become deals with a value, moving from new to won or lost.
WhatsApp Business, Instagram, Messenger, Telegram, a chat widget for your website, and your Shopee, TikTok Shop or Lazada store.
Menus and quick replies, your catalog, and AI answers from your documents through Melibrain.
It quotes ongkir, takes the order and sends a QRIS or virtual account payment link.
Hard questions go to a person, with the whole conversation in front of them.
Assign chats, leave notes and reply as a team without switching apps.
Menus work on every plan. AI answers from your catalog and documents from Pro.
Shipping costs in the chat, and tracking updates sent to the buyer.
Orders created from the chat with a QRIS or virtual account link, plus a reminder before it expires.
Buyer chats from Shopee, TikTok Shop and Lazada land in the same inbox as WhatsApp, and the bot answers product questions there.
A payment reminder before the link expires, and a message when the parcel is delivered.
Send offers to chosen contacts, within each channel's messaging rules.
Read a buyer's message in your language and reply in theirs.
Every buyer's history, open issues and deals in one place.
Prices exclude PPN 12%, added at checkout. Each period is billed on its own invoice; nothing is charged automatically.
Untuk mencoba inbox dan bot menu di beberapa toko.
Freeforever
Untuk toko kecil dengan beberapa admin.
Rp 79.000per month, excl. PPN
or Rp 790.000 a year, 2 months free
Untuk jualan aktif di banyak toko.
Rp 149.000per month, excl. PPN
or Rp 1.490.000 a year, 2 months free
Untuk tim CS dengan banyak toko.
Rp 349.000per month, excl. PPN
or Rp 3.490.000 a year, 2 months free
Untuk tim CS besar dan ratusan toko.
Rp 549.000per month, excl. PPN
or Rp 5.490.000 a year, 2 months free
Akun tim, toko, dan balasan AI sesuai kontrak, dengan SLA.
fromRp 2.990.000per month, by contract
Contact salesChosen at checkout and paid with the plan on one invoice.
AI packs
The bot answers with AI from your catalog and documents. Without a pack it uses menus and automatic replies.
Extra team accounts
Rp 15.000 per team account a month.
Extra chat connections or stores
Rp 49.000 per 10 a month. A chat account and a marketplace store each use one.
Sign up with your work email and open the verification link we send. The same account opens every Almeli product.
In the console checkout, pick a plan, monthly or yearly billing, and any add-ons. A voucher or referral code goes here too.
Free plan: it is active right away, with no payment. Paid plans are paid by QRIS or virtual account.
Open it from the console, add team accounts by email, then follow the setup steps above.
Questions about stock, ongkir and payment are answered at night too, and orders arrive ready to ship.
Many admins share one inbox, with tickets and tracking for every order question.
Works with
Yes. Melichat Gratis has 2 team accounts (people who can sign in), 5 channels, the shared inbox and the menu bot, with no time limit.
The bot goes back to menus and quick replies, and chats are passed to your team. Add an AI pack any time.
WhatsApp Business, Instagram, Facebook Messenger, Telegram, a chat widget for your website, and seller chat for Shopee, TikTok Shop (including Tokopedia) and Lazada. In marketplace chats the bot answers questions only, because marketplaces do not allow links or phone numbers.
From Lite, the bot creates the order and sends a QRIS or virtual account link, then reminds the buyer before it expires.
Yes. A buyer who opts out is skipped by every later promo.